Roadmap announcement
Open Self Service (O2S) is continuously evolving. Below is an outline of upcoming enhancements and planned features.
Framework related
Fixes & improvements
Ongoing refinements to enhance usability, developer experience, and quality of each component based on internal and community feedback.
Storybook for UI components
We plan to introduce Storybook to document and showcase reusable UI components, making it easier to develop, test, and maintain the frontend.
Review the approach to testing
We aim to improve code reliability and stability. We will be reviewing the approach to unit/e2e testing in order to cover both frontend and backend components in the future.
Features & pages
User context change
Adding support for multi-organization contexts, allowing switching between organizational accounts.
Knowledge base
A structured, searchable knowledge base to help users find answers quickly, powered by a headless CMS.
Services & service details page
Service management with a dedicated page displaying available services, their details, and relevant actions.
User account & settings page
User account management interface, enabling basic profile updates. Good base for adding a more complex settings management interface in the future.
Case submission screens
Case/ticket submission workflows, ensuring a better self-service experience.
Integrations
Search (Algolia)
Adding integration to Algolia to improve search functionality across self-service portal / knowledge base.
Other integrations
We're currently exploring other potential integrations. We will hopefully reveal a more clear plan soon.
Stay tuned for updates as we continue expanding O2S!
Feel also free to give feedback and submit your ideas for the development of the framework on GitHub.