2 posts tagged with "Case studies"

Digital transformation in agriculture is rarely just about “putting a shop online”. Farms make large, time-sensitive purchases. Weather, regulations and market prices change quickly. Advisors and sales reps still play a critical role in everyday decisions.

Osadkowski, a leading Polish agricultural supplier, decided to treat this complexity as an opportunity. Instead of adding a simple online catalog next to existing channels, the team set out to transform everything, to build a composable digital platform that would connect three key applications:

• a B2B self-service portal,
• a B2B e-commerce storefront integrated with OroCommerce,
• and a backoffice application for administrators and internal teams.

Digital self-service is no longer a "nice to have" in energy and utilities. Customers expect instant access to data, transparent communication, and the ability to take action without waiting for support. For providers, this means one thing: the traditional model of service delivery must evolve into a flexible, digital-first environment.

Orange Energia — one of the most innovative energy providers in Poland — took this challenge seriously. Their goal was clear: build a modern, unified client portal that would simplify customer communication, reduce operational load, and create a scalable foundation for future services. The portal was known as "Moja Orange Energia" and was delivered for Orange Energia - then a company within the Orange Group and now part of the Fortum Group.

The project became one of the first large-scale composable portal implementations in the Polish energy sector. It also played a crucial role in shaping the components and architectural assumptions that later evolved into Open Self Service — our ready-to-deploy, modular frontend for digital self-service.